We're glad you're here! Discover our services and features! Our help pages offer quick guidance on our online presence. Click on individual topics for detailed explanations. Haven't found an answer to your question? Feel free to use our contact form and our customer service will get back to you. Our working hours are Monday - Thursday 08:00 - 17:00 and Fridays 08:00 - 13:00.
Here we answer your questions about shipping and returns. Please also note our Terms and Conditions.
For orders under €25, we charge €4.95 for delivery.
Save on shipping costs now! For a minimum order value of €25 or more, shipping within Germany is free for you. The total amount of the order after deducting all discounts is considered the order value.
If you have added products to your shopping cart whose total value is less than €25, you can click on "Shopping Cart" to see how much you still need to reach the minimum order value. Why not just add a little something to benefit from free shipping.
For shipping to Austria, we charge €19.
Should your order be returned to us with the remark "undeliverable", we will automatically cancel your order and refund the amount. In this case, you will receive a cancellation confirmation from us by e-mail. If you still wish to purchase the products, please place a new order. To avoid your order being undeliverable, please check the delivery address for the correctness of the data provided before submitting your order.
As soon as your order leaves our warehouse, you will receive a shipping confirmation email from us. In it, you will find your tracking number, which you can use to track the status of your shipment at any time here (http://www.dhl.de/de/paket/information/sendungsverfolgung.html) on the DHL website.
Your order will be shipped to the delivery address you provided within 2-4 business days (Monday-Friday). The goods will be delivered by our reliable shipping partner.
If shipping is prevented due to reasons for which the seller is not responsible, the delivery time will be extended accordingly. If the delivery delay exceeds a period of four weeks after the conclusion of the contract, all parties are entitled to withdraw from the purchase contract. Further claims, in particular for damages, do not exist in this case.
In this online shop, we deliver to Germany and Austria. For shipping to Austria, we charge €19. Unfortunately, we currently do not offer delivery to any other country.
Returns to Austria are not free of charge. Please announce your return here and, in this case, independently purchase a return label, which you address to MALU WILZ Beauté GmbH, Gaußstraße 13, 85757 Karlsfeld.
If you would like to return one or more items from an order, please create a return here. We will then send you a DHL return label. Please stick this label correctly onto the package and send the package back to us via DHL. If you no longer have the return label, please contact our customer service. In this case, we will issue you a new return label.
You can only return products from one order per package. Unfortunately, it is not possible to return multiple orders in one package, as a clear assignment of your order is absolutely necessary for us. We ask for your understanding.
Returning your order is free of charge within 30 days if you use the return label, enclose the completed withdrawal form, and send the package back to us via DHL. You can request the return label here. If you no longer have the return label, please contact our customer service. In this case, we will issue you a new return label. We ask for your understanding that we will not refund return costs if you do not use the provided return label or if the return is made by a different provider than DHL.
Returns from Austria are not free of charge. Please announce your return here and, in this case, independently purchase a return label, which you address to MALU WILZ Beauté GmbH, Gaußstraße 13, 85757 Karlsfeld.
That depends on the minimum order value of the promotion.
If you return one or more of the ordered items, we will check whether the minimum order value of the promotion (e.g. free bag for orders over €30) is no longer met. In this case, you are obliged to also return the free item along with the other items.
If your return causes you to fall below the minimum order value of the promotion and you have nevertheless kept the free item, we will have to deduct the value of the free item from your refund amount.
For returns or refunds, the original shipping costs will not be reimbursed.
Please note that we can only accept returns of complete and unused items. If you wish to return the product, attached tags and labels must not be removed. Please return the items in their original packaging.
Looking for information on our products? Here you'll find the most frequently asked questions.
You can order all MALU WILZ products directly online in our shop. You are also welcome to take advantage of the opportunity to be advised by a local MALU WILZ beautician or enjoy our treatments at a beauty salon near you. Click here for our Institute Finder.
On our website, you will find a wealth of information and tips about our products.
Feel free to take advantage of the opportunity to receive personalized advice from a local MALU WILZ beautician or enjoy our treatments at a beauty institute in your area. Click here for our Institute Finder.
Our customer service team is also happy to assist you. Please use our contact form, and our customer service will get back to you. Our working hours are Monday - Thursday 08:00 AM - 05:00 PM and Fridays 08:00 AM - 01:00 PM.
MALU WILZ expressly rejects animal testing. Since its foundation in 1987, MALU WILZ has not tested cosmetic products on animals, nor has it commissioned animal testing. The excellent quality of our products is guaranteed without animal testing, and our ingredients are based on the strictest selection criteria.
MALU WILZ Beauté offers a wide range of vegan skincare products. These products are marked with a VEGAN label on their folding boxes. We are continuously working to convert more and more products to a vegan formulation. However, for some textures, ingredients of animal origin, such as silk extract, guarantee effective results.
Our guidelines:
Simply register for our free newsletter. This way, you'll always stay up-to-date and be informed about news. You can sign up here.
Follow us on Instagram too – there, you won't miss any trends and will have the chance to win great products and more in our giveaways!
Our cosmetic products feature a symbol known as PaO (Period after Opening; an open jar with the shelf life indicated in months). The PaO specifies how many months the product can be kept after it has been opened for the first time. Exceptions may include, for example, kohl pencils and lip liners. Due to their composition, these textures have a very long shelf life and therefore often do not require a PaO. Another exception are our cosmetic products in aerosol cans. Due to their packaging, these are exempt from the requirement to display a PaO.
The ingredients are listed on the folding box of each product and on the product detail pages here on our website. If a product in the beauty salon does not have a folding box, you can find the ingredients on the respective product detail page or ask your beautician for a list of ingredients. Upon request, we will also gladly provide you with the ingredients. Please use our contact form for this.
We believe you should know exactly what's in your skincare and makeup. To ensure a product perfectly matches your needs, we've created the "Product Features" section for you on every product page. There you'll find all the important details at a glance:
This way, you'll always make your choice with confidence.
Whether vegan textures or reliable waterproof effects – you decide what matters. Our filters allow you to easily sort our products according to your personal preferences. Simply select the desired properties and view your customized selection.
Here's how it works:
This way, you'll quickly find exactly the products that suit you – without a long search.
If you have any further questions, please feel free to contact our customer service at any time!
We offer gift vouchers in denominations of €25.00, €50.00 and €100.00 in our online shop. After purchasing a voucher, you will receive a voucher code by email, which can be redeemed in our online shop.
We want our world of beauty to be accessible to everyone. Find out more here about how we are making our website accessible. If you still encounter any obstacles, we would appreciate your feedback – help us break down barriers and send us your suggestions directly.
We are convinced that a first-class web experience should be accessible to everyone – regardless of whether they have visual, auditory, cognitive, or motor impairments. That's why we continuously optimize the accessibility of our site. Should you still encounter an obstacle, please let us know: You can easily report barriers via our contact form. Thank you for your support!
Did you find a barrier on our website? For example:
Then help us to improve.
Here's how to report the barrier:
Use our contact form and please describe exactly what is not working. For example: Where on the page the problem is.
Thank you for your help!
Do you have questions or need support? Our goal is to make contacting us as easy and barrier-free as possible for you. Simply use our contact form. We will process your request as quickly as possible – you will receive a response from us within four weeks at the latest.
Welcome to MALU WILZ! We want you to feel comfortable navigating our shop. Here, we'll explain step-by-step how everything works.
Who is MALU WILZ Beauté?
MALU WILZ is a German brand for high-quality cosmetics. With us, you'll find everything for your beauty, for example:
You can buy our products from a local beautician or conveniently order them here in our online shop.
How to use our online shop
1. Find products
Are you looking for a specific product, for example, a foundation?
At the very top of the page, you'll find a field with a magnifying glass (Search).
Click in the field and type the name of the product.
Press the "Enter" key. Now, all matching items will be displayed.
Tip: You can also browse through our categories like "Make-up," "Care," or "Offers" in the menu at the top.
2. Add products to the shopping cart
Have you found a nice product?
Click on the image to learn more details.
Select your suitable color (if necessary).
Click on the button: Add to cart.
Your product is now reserved for purchase.
3. Place an order
Once you have selected everything, you can complete the purchase:
Click on the shopping cart icon at the top right.
Check in the overview whether all products and quantities are correct.
Click on the button: Checkout.
Now enter your address and select how you would like to pay.
Confirm your order at the end.
Important: You will immediately receive an email from us confirming that we have received your order.
4. Create a customer account
With a customer account, you can order faster because your data is already saved.
Click on the profile icon (the small head) at the top.
Select Create account.
Enter your data and choose a secure password.
Click on Register. Now you have your personal account.
5. Subscribe to the newsletter
Our newsletter regularly informs you about new products, offers, and beauty tips.
At the very bottom of our page, you will find the field: Your skincare and make-up update.
Enter your email address there.
Confirm the subscription by clicking on the arrow or pressing the Enter key.
6. Contact us
Do you have a question or need help with operation?
At the very bottom of the page, under "Service," you will find the Contact link.
Use our contact form for your message.
Click on Send.
We will answer you as quickly as possible.
PROFESSIONAL COSMETICS
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